Answer a few short questions and we will get back to you within 2 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during our opening hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday to Friday between the hours of 6pm to 9am. Please contact NHS Direct Wales on 0845 46 47 during out of hours or 999 if this is an emergency.
For appointments and general enquiries telephone 01792 863 103
Telephone calls are recorded for security and training purposes.
Pontardawe Primary Care Centre
There is a Bus stop on Tawe Terrace and it is a very short walk from the bus stop to us. Public Transport information is available from the Traveline website.
There is a large car park to the front of the Primary Care Centre. Disabled parking is also available and access ramps are provided at the front of the building.
We have two toilets for patients directly in front of the main doors and all the doctors’ services are on the ground floor.
Some services provided by ABMU NHS Trust are run from the first floor and there is a lift for those patients who cannot use the stairs. Please contact 01639 640600 if you have any concerns about this.
There are some information signs in the main reception area in Braille, and some in raised white print on a black background. Please tell us if you think there should be more. We are happy to take advice from our visually-impaired patients about this.
We have a portable loop system for your use. Please ask at the reception desk if you need this service.
We rely on a display system that alerts patients when it is their turn to see the doctor or nurse. If you are visually impaired, please tell the receptionist who will be happy to make sure that you are called personally when your turn comes.
The entrance to the practice has a ramp and rails as well as steps.
The important thing to remember is that if you experience any problems, we want you to let us know and we will do everything we can to make any changes needed.
Pontardawe Primary Care Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing a form at reception, or writing to our Practice Manager.
Your comments will help us to maintain our high standard of service.