Tawe Terrace, Pontardawe, Swansea, West Glamorgan, SA8 4JU

    Telephone: 01792 863 103
    NHS Direct Wales: 0845 46 47

    Contacting & How to Find Us


    Coronavirus: Help us Help You

    26th March 2020

    We would like to take this opportunity to thank you all for your understanding, patience and support at this time of national crisis.

    We understand at this difficult time our patients will need us now more than ever. In order to help you as best we can,
    we ask that you follow our guidelines, which are highlighted on our Coronavirus 'Help us Help You' page.

    Coronavirus (Covid-19)

    Stay at Home - Protect the NHS - Save Lives.

    NHS Direct - Check your symptoms
    Latest Information: NHS Wales website | Gov.uk

    Top of Page

    Surgery Telephone Number

    Surgery

    Telephone

    Appointments & Enquiries

    01792 863 103


    Telephone calls are recorded for security and training purposes.

    Top of Page

    Address & Location Map

    Pontardawe Primary Care Centre
    Tawe Terrace
    Pontardawe
    Swansea
    West Glamorgan
    SA8 4JU

    Click on the map for a larger view of our location

    Top of Page

    Public Transport & Car Parking

    Public Transport

    There is a Bus stop on Tawe Terrace and it is a very short walk from the bus stop to us. Public Transport information is available from the Traveline website.

    Car Parking

    There is a large car park to the front of the Primary Care Centre. Disabled parking is also available and access ramps are provided at the front of the building.

    Top of Page

    Disabled Access

    We have two toilets for patients directly in front of the main doors and all the doctors’ services are on the ground floor.

    Some services provided by ABMU NHS Trust are run from the first floor and there is a lift for those patients who cannot use the stairs. Please contact 01639 640600 if you have any concerns about this.

    There are some information signs in the main reception area in Braille, and some in raised white print on a black background. Please tell us if you think there should be more. We are happy to take advice from our visually-impaired patients about this.

    We have a portable loop system for your use. Please ask at the reception desk if you need this service.

    We rely on a display system that alerts patients when it is their turn to see the doctor or nurse. If you are visually impaired, please tell the receptionist who will be happy to make sure that you are called personally when your turn comes.

    The entrance to the practice has a ramp and rails as well as steps.

    The important thing to remember is that if you experience any problems, we want you to let us know and we will do everything we can to make any changes needed.

    Top of Page

    Patient Feedback

    Pontardawe Primary Care Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.

    All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

    Please let us have your comments both positive and negative by completing a form at reception, or writing to our Practice Manager.

    Your comments will help us to maintain our high standard of service.