26th March 2020
We would like to take this opportunity to thank you all for your understanding, patience and support at this time of national crisis.
We understand at this difficult time our patients will need us now more than ever. In order to help you as best we can,
we ask that you follow our guidelines, which are highlighted on our Coronavirus 'Help us Help You' page.
Appointments & Enquiries
01792 863 103
Pontardawe Primary Care Centre
Click on the map for a larger view of our location
There is a Bus stop on Tawe Terrace and it is a very short walk from the bus stop to us. Public Transport information is available from the Traveline website.
There is a large car park to the front of the Primary Care Centre. Disabled parking is also available and access ramps are provided at the front of the building.
We have two toilets for patients directly in front of the main doors and all the doctors’ services are on the ground floor.
Some services provided by ABMU NHS Trust are run from the first floor and there is a lift for those patients who cannot use the stairs. Please contact 01639 640600 if you have any concerns about this.
There are some information signs in the main reception area in Braille, and some in raised white print on a black background. Please tell us if you think there should be more. We are happy to take advice from our visually-impaired patients about this.
We have a portable loop system for your use. Please ask at the reception desk if you need this service.
We rely on a display system that alerts patients when it is their turn to see the doctor or nurse. If you are visually impaired, please tell the receptionist who will be happy to make sure that you are called personally when your turn comes.
The entrance to the practice has a ramp and rails as well as steps.
The important thing to remember is that if you experience any problems, we want you to let us know and we will do everything we can to make any changes needed.
Pontardawe Primary Care Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing a form at reception, or writing to our Practice Manager.
Your comments will help us to maintain our high standard of service.