Tawe Terrace, Pontardawe, Swansea, West Glamorgan, SA8 4JU

    Telephone: 01792 863 103
    NHS Direct Wales: 0845 46 47


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    Coronavirus (Covid-19)

    Stay at Home - Protect the NHS - Save Lives.

    NHS Direct - Check your symptoms
    Latest Information: NHS Wales website | Gov.uk

    Coronavirus: Help us Help You

    26th March 2020

    We would like to take this opportunity to thank you all for your understanding, patience and support at this time of national crisis.

    We understand at this difficult time our patients will need us now more than ever. In order to help you as best we can,
    we ask that you follow our guidelines, which are highlighted on our Coronavirus 'Help us Help You' page.

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    Triage Appointment System

    We operate a hybrid triage system offering a mixture of telephone consultations, on the day emergency consultations with a doctor or pre-bookable (3 days in advance) GP / Nurse Practitioner appointments at a time convenient to you.

    Booking Your Appointment

    You can make an appointment with a doctor by phoning the surgery on 01792 863103.  The receptionist will take details of your request and this will be passed to the GP who will call you back to discuss. The GP will offer advice or arrange and appoinment if necessary. 

    The GP will endeavour to ring you back within an hour of your initial call. 

    All nurse appointments are bookable in advance - please speak to the receptionist who will provide you with the earliest appointment.

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    Triage Protocol

    A recent study indicated that 33% of GP consolations were inappropriate.

    To ensure we prioritise urgent cases and see the patients who do need to be seen we have devised the following triage protocol. The outcome of your enquiry will depend on the symptoms you describe to us. Our trained call handlers will ask you to describe your symptoms which will determine if you have a triage call, an emergency appointment or if you are able to book an appointment in advance. Below is the exact same protocol our call handlers follow which was designed by our doctors.

    Please work with our receptionists and describe your symptoms so that we can allocate your enquiry as appropriate:

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    If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. For further information please see our Chaperones policy.