Tawe Terrace, Pontardawe, Swansea, West Glamorgan, SA8 4JU

Online: Contact Us Online
Telephone: 01792 863 103 ( Out of Hours: 111 )

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Out of Hours & Urgent Problems


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

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Severe Injuries

For any injury that might need stitching / glue or involves a broken bone, you should attend the local minor injuries unit at:

Morriston Hospital Accident and Emergency (A&E) Department, telephone: 01792 702 222.

Also in the event of poisoning or overdose the attend the local A&E

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Urgent Problems during Surgery Hours

The doctor on call sees patients (if an emergency) that attend or telephone 01792 863 103 for an urgent appointment for the day after 10.30am.

Emergency problems go through a triage process first, therefore patients are placed on a list and the doctor calls them and then arranges whatever action necessary.

If you visit or call before 10.30am and all routine appointments are taken and your problem is medically urgent for the day, then you will be booked in by the receptionist on a GP's list  (this can be any doctor) and the appointment will be for one problem and for 5 minutes only.

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How to Get Help when the Surgery is Closed

Out of hours services are available when the practice is closed (our opening times can be found here).

If you need the emergency service out of hours, telephone the surgery number 01792 863 103 and you will be given the phone number of the out of hours doctor.

A trained call handler will answer your call, and a doctor will assess what you should do. You may be asked to visit a hospital (transport may be provided if you need help to get there) or the doctor may visit you at home.

Neath Port Talbot Local Health Board is responsible for commissioning our out-of-hours service.

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NHS 111 Wales

NHS 111 Wales is a health advice and information service available 24 hours a day, every day.

For patient safety, all calls are recorded. Calls from landlines and mobiles cost 2p per minute, this will be in addition to the telephone providers access charge.

You can call 111 if you are feeling ill and are unsure what to do, or for health information on a wide range of conditions, treatments and local health services. 

NHS 111 Wales website.

Please only visit the Accident and Emergency (A&E) department if it is an emergency.