Tawe Terrace, Pontardawe, Swansea, West Glamorgan, SA8 4JU

    Telephone: 01792 863 103
    NHS Direct Wales: 0845 46 47

    National Health Service Wales

    Out of Hours & Urgent Problems


    Life Threatening Emergencies

    In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

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    Severe Injuries

    For any injury that might need stitching / glue or involves a broken bone, you should attend the
    local minor injuries unit at:

    Morriston Hospital A+E Dept Telephone: 01792 702222.

    Also in the event of poisoning or overdose the attend the local A+E

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    Urgent Problems during Surgery Hours

    The doctor on call sees patients (if an emergency) that attend or telephone for an urgent appointment for the day after 10.30am.

    Emergency problems go through a triage process first, therefore patients are placed on a list and the doctor calls them and then arranges whatever action necessary.

    If you visit or call before 10.30am and all routine appointments are taken and your problem is medically urgent for the day, then you will be booked in by the receptionist on a GP's list  (this can be any doctor) and the appointment will be for one problem and for 5 minutes only.

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    How to Get Help when the Surgery is Closed

    Out of hours services are available when the practice is closed (our opening times can be found here).

    If you need the emergency service out of hours, ring the surgery number 01792 863103 and you will be given the phone number of the out-of-hours doctor.

    A trained call handler will answer your call, and a doctor will assess what you should do. You may be asked to visit a hospital (transport may be provided if you need help to get there) or the doctor may visit you at home.

    Neath Port Talbot Local Health Board is responsible for commissioning our out-of-hours service.

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    NHS Direct Wales

    NHS Direct Wales is a health advice and information service available 24 hours a day, every day.

    For patients' safety, all calls are recorded. Calls from landlines and mobiles cost 2p per minute, this will be in addition to the telephone providers access charge.

    You can call NHS Direct Wales on 0845 46 47 if you are feeling ill and are unsure what to do, or for health information on a wide range of conditions, treatments and local health services. For patients' safety, all calls are recorded. Calls are charged at local rates.

    Further information can be found on the NHS Direct Wales website.

    Please only visit the A&E department if it is an emergency.